Local NewsLogan Airport passengers barraged by delays, cancellations

Logan Airport passengers barraged by delays, cancellations

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After thousands of flight delays and cancellations plagued the U.S. Thursday, Logan International Airport is still struggling to sort out the chaos — leaving hundreds of passengers stuck.

By 5 p.m. Friday, 119 flights had been canceled and 387 had been delayed at Logan, according to the site FlightAware.

This adds up to about 58% of flights arriving at their destination within 15 minutes of the scheduled landing, according to Airlines for America, putting Logan in the lowest tier of on-time performance for major U.S. airports for Friday.

Only Fort Lauderdale, St. Louis and Seattle rank about the same or below.

This comes a day after delays and cancellations hit their seasonal peak, with about 3,700 flights in the U.S. canceled and about 8,800 delayed, according to FlightAware data.

The numbers dropped Friday but remain far above average, with around 1,300 cancellations and 5,400 delays as of 5 p.m.

“Because of the major delays we had yesterday, due to weather in other parts of the country, we expect it will take some time for the airlines to rebook or accommodate passengers impacted,” said Massachusetts Port Authority spokesperson Jennifer Mehigan.

Though airlines broadly testified they were better prepared for the 2022 summer travel season than 2021, thousands of delays and cancellation around Memorial Day quickly undermined officials.

Past weather, air travel analysts have warned pressing pilot and staffing shortages, heightened fuel costs and increased demand coming out of the COVID-19 pandemic may affect air travel plans throughout the summer.

In response to Memorial Day travel disruptions, Secretary of Transportation Pete Buttigieg met with airline representatives Thursday, urging them to ensure flight schedules, Reuters reported.

In Boston, the vast majority of Friday’s delays hit JetBlue customers, according to FlightAware, with nearly half of the airline’s flights delayed as of 5 p.m.

JetBlue is also leading in cancellations, with Delta and American Airlines not far behind, with between 9% to 14% of flights canceled by 5 p.m. Friday.

JetBlue passengers in Boston also saw persistent travel interruptions through the spring, with company officials citing staffing shortages along with other factors.

If a flight is canceled, passengers are entitled to be switched to a flight with available seating or receive a refund, according to the U.S. Department of Transportation.

A refund in case of cancellation is guaranteed even on a nonrefundable flight and covers baggage fees and purchased extras like seat assignments.

Compensation for significant flight delays though is not guaranteed and governed by airlines’ individual policies.

Brookline, MA - June 17: Planes take off and land at Logan Int. Airport on June 17, 2022 in , Brookline, MA. (Staff Photo By Stuart Cahill/MediaNews Group/Boston Herald)Brookline, MA – June 17: Planes take off and land at Logan Int. Airport on June 17, 2022 in , Brookline, MA. (Staff Photo By Stuart Cahill/MediaNews Group/Boston Herald)

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